FAQ
dkwim Q&A & Help Center
From making deposits to bonus terms, VIP benefits, and technical issues — find answers to everything here in plain English.
If you have any questions while playing at dkwim, this page is your first stop. How to get VIP cashback, which methods you can use to deposit money, how to meet wagering requirements, or what to do if you have a problem on mobile — this FAQ is divided into four sections with all the answers. If you cannot find a solution to your question, our support team is available around the clock.
All Q&A
VIP & Cashback
dkwim has three VIP levels — Bronze, Silver, and Gold. At the Bronze level, you can earn up to 0.3% weekly cashback. At Silver, that increases to up to 0.7%. At the Gold level, up to 1.0% weekly cashback applies. The more you play at each level, the more benefits you enjoy.
VIP level promotions depend on your regular playing progress. The more active you are and the more consistently you participate in games, the sooner you get the chance to move up to the next level. Even if the exact minimum threshold is not known, consistent play is the key. Contact the support team to find out more.
Your cashback is automatically added to your account at a set time each week. It comes directly into your balance, so you do not need to claim it separately. You will receive cashback at up to 0.3% for Bronze, 0.7% for Silver, and up to 1.0% for the Gold level, based on your weekly activity.
Gold level members enjoy the highest weekly cashback along with priority customer service, early access to special promotions, and a more enhanced overall experience. Being at this level means being one of dkwim's most valued players — ensuring a truly VIP experience.
Yes, VIP cashback is generally added to your main balance, which can be withdrawn subject to meeting certain conditions. Contact our support team via live chat or email to find out the exact withdrawal conditions for cashback. The standard minimum withdrawal starts from ৳800.
Deposit Questions
It may take a little time after making a deposit. First, refresh the page and wait a few minutes. If more than 15 minutes have passed and your balance still has not updated, contact us via live chat or at [email protected] with a screenshot or reference number of your transaction. Our team will verify and resolve it quickly.
dkwim supports the most popular payment methods in Bangladesh. You can deposit using bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount is just ৳100 for each method.
dkwim generally does not charge its own processing fee on deposits. However, your mobile banking or bank account provider may apply a small charge according to their own rules — that depends on the policies of the respective institution. Check your mobile banking app's fee list for details.
After logging in, go to the deposit section and select Nagad. Make the payment to the number shown on screen following the instructions displayed. When sending, enter the reference number or account ID correctly so the transaction is automatically matched to your profile. The minimum deposit amount is ৳100.
bKash transactions are typically processed within a few minutes and reflected in your dkwim account. Based on user experience, the deposit amount is usually visible within 10–15 minutes. If there is any delay, please let us know via live chat along with your transaction number.
Bonus Terms
Wagering refers to the condition of how much total you need to bet before you can withdraw bonus money. At dkwim, wagering is calculated on the bonus amount only, not on the combined deposit and bonus. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, the wagering requirement will be ৳1,500 × 10 = ৳15,000 in total bets that must be met before withdrawing bonus winnings.
Slot games are generally counted as the most effective for completing the wagering requirement. The contribution rate may differ for live casino games and sports betting. To find out in detail how much wagering is counted for each game, check dkwim's terms and conditions page or speak directly with the support team.
No, the welcome bonus applies only once per player. It is given on the first deposit of a new account. If the same person tries to claim the bonus multiple times by opening multiple accounts, that will be considered a violation of dkwim's usage policy and the account may be suspended.
Simply open an account for the first time and deposit money via any supported method, and a 150% bonus will be added automatically. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus — giving a total balance of ৳2,500. The maximum bonus is up to ৳10,000. Depositing ৳14,000 gives the maximum ৳10,000 bonus and a total balance of ৳24,000.
Once a bonus has been credited to your account it remains active. If you want to play without using the bonus, there may be an option to forfeit the bonus — however, any winnings earned through the bonus will also be cancelled in that case. Speak with the support team to confirm this.
Device & Technical Issues
Yes, dkwim is fully mobile browser-friendly. The website works smoothly on Chrome, Firefox, or Safari on any Android or iOS smartphone. You can enjoy all games, payments, and account features without downloading a separate app. You just need a good internet connection.
First go to your browser's settings and look for the "Clear Cache" or "Browsing Data" option. In Chrome, this is found at Settings → Privacy and Security → Clear Browsing Data. After clearing the cache and cookies, restart the browser and log in to dkwim again. In most cases this resolves the loading issue.
Absolutely! After opening dkwim.lat on your mobile, select the "Add to Home Screen" option from the three-dot menu in Chrome browser. The website will then appear as an app-like icon on your home screen. On iPhone, use the share button in Safari and select "Add to Home Screen". This way you will not need to open the browser each time.
dkwim works on Android and iOS smartphones, tablets, and laptops or desktops running Windows or macOS. Using the latest version of any modern web browser will give you the best experience. If you use an older browser, some game graphics may not display correctly — in that case, update your browser.
If the connection drops, the ongoing round is generally saved on the server side. When you reconnect and log in, the game should resume from where it left off. However, if you notice any discrepancy in the result of a round, be sure to notify the support team immediately — providing the game ID and time will allow for a quick investigation.
The minimum deposit amount at dkwim is ৳100 — this applies to all payment methods. The minimum withdrawal amount is ৳800. Withdrawals are generally completed within 10 to 45 minutes. Withdrawals are possible via bKash, Nagad, Rocket, Upay, and bank transfer.
Still have questions?
Our support team is by your side 24 hours a day, 7 days a week — assistance is provided in both Bengali and English.