dkwim's Privacy Policy

01 Introduction & Scope

This Privacy Policy ("Policy") governs the relationship between the authority operating the dkwim platform and the users of the website ("user" or "you") with respect to the collection, use, and protection of information.

By using dkwim's website, mobile version, and any related services, you are considered to have read and agreed to the terms of this Policy. This Policy is prepared in accordance with the applicable laws and regulations of Bangladesh.

We may periodically review and update this Policy. If there are significant changes, we will post a notice on the website. Continued use of the platform after an update means you have accepted the new Policy.

02 What Information We Collect

dkwim collects various types of information to provide proper service and manage accounts. The categories of information collected are described below:

a) Information You Provide Directly

• Identity information: Full name, date of birth, national identity card number (for age verification).
• Contact information: Email address and mobile number.
• Financial information: Chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and transaction history.
• Identity verification documents: A copy of your national identity card or passport where required.

b) Information Collected Automatically

• Device and technical information: IP address, browser type and version, operating system, device identifier.
• Usage information: Session duration, pages visited, links clicked, game activity logs.
• Cookies and similar technologies: Session cookies, preference-saving cookies, and analytics trackers.

c) Information Received from Third Parties

• Information from identity and age verification service providers.
• Transaction confirmation messages from payment processors (such as bKash, Nagad).
• Information from fraud prevention and risk assessment agencies.

03 Purpose of Using Information

dkwim uses collected information only for specific, lawful, and transparent purposes. We process your information for the following reasons:

• Account management and verification: Completing registration, confirming identity, and verifying that the user is at least 21 years of age.
• Service delivery: Managing game sessions, processing deposits and withdrawals, and applying bonuses.
• Customer support: Providing assistance via live chat and email, and resolving complaints.
• Security and fraud prevention: Detecting suspicious activity, identifying multiple accounts, and meeting anti-money laundering (AML) obligations.
• Technical improvement: Analyzing usage data to improve platform performance and user experience.
• Communications: Sending service-related notifications, security alerts, and policy change notices.
• Legal obligations: Complying with applicable laws and regulations and providing required reports to regulatory bodies.

04 Information Retention and Duration

Your information will be retained only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: All information is retained for as long as your account remains active.
• Closed accounts: Financial transaction information is retained for the period specified by applicable law even after an account is closed.
• Disputes and legal matters: Information related to any ongoing dispute, investigation, or legal process is retained until it is resolved.
• Marketing communications: Information relating to marketing preferences is retained until you withdraw your consent.

Once the retention period ends, we securely delete your information or anonymise it so that it can no longer be linked to your identity.

05 Information Sharing and Disclosure

dkwim never sells your personal information to third parties. However, information may be shared on a limited basis with the following parties as necessary to provide services:

Service Provider Partners

Necessary information is shared with selected technology partners for payment processing (bKash, Nagad, Rocket, Upay, and banking services), identity verification, IT infrastructure, and customer support. These partners operate under strict confidentiality agreements and may only use the information for the specific tasks assigned.

Legal and Regulatory Obligations

We may be required to share information with the relevant authorities when required by a court order, a request from a law enforcement agency, or the obligations of applicable law.

Fraud Prevention and Security

Limited information may be shared with industry information-sharing bodies to detect and prevent money laundering, fraud, or other illegal activity.

Business Restructuring

In the event of a merger, acquisition, or transfer of business operations, user information may pass to the successor entity. In such cases, we will provide advance notice.

06 Cookies and Tracking Technologies

dkwim uses cookies to keep the website functioning properly and to improve your experience. A cookie is a small text file stored in your browser.

• Essential cookies: Required to maintain login sessions and manage security tokens. These cannot be disabled.
• Functional cookies: Used to remember language preferences and interface settings.
• Analytical cookies: Used to understand user behaviour — data collected from these is aggregated and anonymous.

You can disable non-essential cookies from your browser settings. However, this may limit some functionality of the platform.

07 Data Security Measures

To ensure the security of your information, dkwim follows industry-standard security practices:

• SSL encryption: All data transfers between the website and servers are protected by SSL/TLS encryption.
• Encrypted storage: Sensitive data at rest is protected with strong encryption algorithms.
• Access controls: Only authorised staff can access limited data on a need-to-know basis.
• Security audits: Regular internal and external security assessments are conducted.
• Firewalls and intrusion detection: Server infrastructure is protected by advanced firewalls and cyber-threat detection systems.

Although we take every precaution, no digital system is completely secure. In the event of a security breach, we will notify the affected users and, where applicable, the relevant authorities as quickly as possible.

08 Your Rights

As a dkwim user, you have the following rights regarding your personal information:

Right of Access

You may request at any time to know what information we have collected about you. We will provide a detailed report within a reasonable time.

Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations, ongoing disputes, or the necessity of providing the service.

Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in relation to marketing communications.

Right to Portability

You may request a copy of your data in a structured, machine-readable format.

To exercise any of the rights described above, email us at [email protected] or contact us via live chat.

09 Protection of Minors

dkwim strictly does not provide services to persons under the age of 21. Age verification is mandatory during the registration process. We do not knowingly collect personal information from any person under the age of 21.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

10 International Data Transfers

Some service provider partners may have servers located outside Bangladesh. For international data transfers, we ensure that:

• The receiving party maintains adequate data protection measures.
• Appropriate contractual safeguards are in place for the transfer.
• Only the minimum information necessary to provide the service is transferred.

11 Policy Changes

dkwim reserves the right to change this Privacy Policy at any time. In the event of significant changes, we will publish a prominent notice on the website and, where applicable, send a message to your registered email address.

Continued use of the website after a policy change means you have accepted the updated Policy. We therefore recommend that you review this page periodically.

12 Contact Us

If you have any questions or comments about this Privacy Policy, or any requests regarding your information, please contact us. Our team provides support in both Bengali and English, 24/7.

We aim to respond to your request as quickly as possible. More complex matters may take a little longer for proper verification and review.